Dogtap FAQs

Here you can find answers to the most frequently asked questions (FAQs) about our Dogtap. If your question is not answered here, do not hesitate to contact us. We are happy to help you.

Allgemeine Fragen

Nutzung des Dogtaps

  • Can I have several dogtaps for one dog?

    Yes, of course. Upon activation you will be asked whether you would like to combine your new dogtap with an already existing dog profile or if you would like to create a new dog profile.

  • Benötige ich eine App um das Hundeprofil zu bearbeiten?

    Nein, du benötigst keine App. Entweder du scannst den Dogtap und meldest dich dann im Tap21-Webportal an, oder du rufst Tap21 direkt im Browser deines Computers auf. Dort wählst du dann unter "Meine Taps" das entsprechende Hundeprofil aus und bearbeitest es.

  • How do I scan my Dogtap correctly, to read out the stored data?

    There are two ways to scan your dog tag with a smartphone or a tablet: with NFC or with a QR Code. If you would like to use NFC, you should enable NFC on your phone. You also need to know how to scan a NFC tag with your smartphone. Click here to learn more about that. You also need to consider that the scanning process of a NFC tag depends on the operating system of your device. For iOS you usually need an app, in order to be able to scan a NFC tag. Look here, to get an overview on the differences of scanning. For iOS11 we offer a free NFC-Reader App in the appstore. You can download it by clicking on this link. Now, you should be able to scan your Dogtap by holding it against the backside of your smartphone. You will now be redirected to your Tap21 dog profile.

    Alternatively, you can scan the QR code which is engraved on the Dogtap. Therefore, you will need an app. After scanning the QR code you will automatically be directed to Tap21.

  • Where can I see or edit my dog's profile?

    There are two ways to view / edit your dog's profile. You can either log directly into the tap21 webportal or you can scan your dog's Dogtap with your smartphone. After scanning you will be automatically redirected to the tap21 web portal. There you can go under "My Taps" and see your dog's profile or edit the data.

  • I did not receive an activation link - what now?

  • How do I register?

    Click on "Sign up" on our web portal Then enter your e-mail address and choose a secure password. You will then receive an activation link to the e-mail address you provided. If you click on this link, your e-mail address will be activated and you can log in.

  • Where can I register?

    You can register on our webportal Either type into the browser of your smartphone or computer or scan your Dogtap to be redirected to tap21 automatically. There you can either log in or register.

  • Wie kann ich zwei Dogtaps miteinander verknüpfen?

    Die Verknüpfung von zwei Dogtaps führt dazu, dass diese auf das gleiche Hundeprofil zeigen und somit die Daten teilen. Man muss also nicht alles noch einmal für den neuen Dogtap angeben.

    Die Verbindung von zwei Dogtaps lässt sich in drei Schritten durchführen:

    1. Den Dogtap ganz normal scannen, um diesen zu aktivieren. Dabei mit dem Account anmelden, der bereits für den vorhandenen Dogtap genutzt wird.
    2. Vorhandenes Hundeprofil verbinden wählen, um diesen Dogtap zu Verknüpfen.
    3. Aus der Liste der vorhandenen Dogtaps den gewünschten auswählen, um die Verknüpfung zu speichern.

    Im Anschluss zeigen alle Dogtaps das gleiche Profil und die Daten müssen nur einmal eingegeben werden.

(Vermissten) Hund mit Dogtap gefunden - Was tun?

Hund weggelaufen - Was tun?

  • Where can I create a missing poster for my dog?

    To create a missing poster your Dogtap must already be activated. Log in to the tap21 web portal with your data. Under the menu item "My Taps" you can see your Dogtaps. Find the respective Dogtap and click on "Create wanted poster".

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