Here you can find answers to the most frequently asked questions (FAQs) about our Dogtap. If your question is not answered here, do not hesitate to contact us. We are happy to help you.
Where can I buy the Dogtap?
Where can I see or edit my dog's profile?
There are two ways to view / edit your dog's profile. You can either log directly into the tap21 webportal or you can scan your dog's Dogtap with your smartphone. After scanning you will be automatically redirected to the tap21 web portal. There you can go under "My Taps" and see your dog's profile or edit the data.
My Dogtap does not appear after registration under the Menu "My Taps".
The first scan with your smartphone leads you to the registration on tap21. After you have registered there, you have to scan the Dogtap again. Now your Dogtap should be visible unter the menu item "My Taps".
How do I scan my Dogtap correctly, to read out the stored data?
There are two ways to scan your dog tag with a smartphone or a tablet: with NFC or with a QR Code. If you would like to use NFC, you should enable NFC on your phone. You also need to know how to scan a NFC tag with your smartphone. Click here to learn more about that. You also need to consider that the scanning process of a NFC tag depends on the operating system of your device. For iOS you usually need an app, in order to be able to scan a NFC tag. Look here, to get an overview on the differences of scanning. For iOS11 we offer a free NFC-Reader App in the appstore. You can download it by clicking on this link. Now, you should be able to scan your Dogtap by holding it against the backside of your smartphone. You will now be redirected to your Tap21 dog profile.
Alternatively, you can scan the QR code which is engraved on the Dogtap. Therefore, you will need an app. After scanning the QR code you will automatically be directed to Tap21.
I did not receive an activation link - what now?
The activation link will be send to the e-mail address you provided. First check, if the activation e-mail is in your spam folder by mistake. Alternatively, you can request the activation link again. Make sure you have entered the correct e-mail address.
How do I register?
Click on "Sign up" on our web portal tap21.de. Then enter your e-mail address and choose a secure password. You will then receive an activation link to the e-mail address you provided. If you click on this link, your e-mail address will be activated and you can log in.
Where can I register?
You can register on our webportal tap21.de. Either type www.tap21.de into the browser of your smartphone or computer or scan your Dogtap to be redirected to tap21 automatically. There you can either log in or register.
Where can I create a missing poster for my dog?
To create a missing poster your Dogtap must already be activated. Log in to the tap21 web portal with your data. Under the menu item "My Taps" you can see your Dogtaps. Find the respective Dogtap and click on "Create wanted poster".
I found a dog with a Dogtap and the owner was nowhere to be seen. What do I do now?
In the menu you can find a guide (Help - Found missing dog). Alternatively, you can scan the dog's Dogtap using your smartphone in order to find contact information of the owner.